---
title: "Premium Support"
date: "2026-05-26T10:17:56+00:00"
url: "https://checkmarx.com/support/"
description: "Improve security outcomes and maximize return on investment with Checkmarx's proactive technical support."
---

# Premium Support

 Checkmarx

# Premium Support

Improve security outcomes and maximize return on investment with proactive technical support.

 [Talk to an AppSec Expert](#form)

  ![Trophy](https://checkmarx.com/wp-content/uploads/2026/06/Trophy-1.svg)   Gartner Magic Quadrant Leader

  ![Forrester](https://checkmarx.com/wp-content/uploads/2026/06/Forrester.svg)  Forrester Wave Leader

  ![SOC2 Logo](https://checkmarx.com/wp-content/uploads/2026/06/SOC2-Logo.svg)  SOC 2 Type II Certified

### Rapid Technical Support

Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.

 ![1](https://checkmarx.com/wp-content/uploads/2024/04/1-7.svg)

### Tailored Customer Success

Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.

 ![2](https://checkmarx.com/wp-content/uploads/2024/04/2-7.svg)

### Proactive Assistance

Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.

 ![3](https://checkmarx.com/wp-content/uploads/2024/04/3-5.svg)

## Compare Premium Support

   Standard Support vs Premium Support comparison     Service description  Standard Support   Premium Support      Support Service Service level  Automated   Personalized     Standard   Prioritized    Root cause analysis oversight  −   ✓    Support Team Escalation manager  −   ✓    Technical Support Response Time P1 (Critical)  6 hours   2 hours    P2 (Severe Impact)  12 hours   4 hours    P3 (Minor Impact)  2 business days   2 business days    Coverage  Working hours, business days   24/7    Productivity Booster Customer success  −   Personalized    Proactive AppSec metrics & usage  Partial   ✓    Periodic business review  −   ✓    Environment reviews  −   ✓    Roadmap reviews  Partial   ✓    Proactive Technical & Operational Support Business hour support & standard SLAs  −   ✓    24/7 support availability  −   ✓    Customer success  Not personalized   ✓    Customer success  −   ✓

## Talk to an AppSec Expert

Whether you’re looking for personalized support, a one-time services engagement, or fully managed service, see how we can help improve your AppSec program.

### Thank You!

Your Custom Checkmarx Demo Request was Successfully Sent!

 ![get a demo thank you](https://checkmarx.com/wp-content/uploads/2026/05/get-a-demo-thank-you.webp)

Bottom line

### Take the Next Step in Your AppSec Journey

#### Rapid Technical Support

Expert support and critical issue response within 2 hours.

#### Tailored Customer Success

Proactive monitoring, reviews, and guidance aligned to your goals.

#### Proactive Assistance

Access experts for troubleshooting, training, and recommendations.

## Get Started with Checkmarx Premium Support

Join the growing club of enterprises that rely on Checkmarx Premium Support to improve their AppSec posture.

 [Talk to an Expert](#form)

 ![Gartner Logo - CTA Awards](https://checkmarx.com/wp-content/uploads/2026/06/Gartner-Logo-CTA-Awards.svg) A Gartner® Magic Quadrant Leader™

 ![Forrester](https://checkmarx.com/wp-content/uploads/2026/06/Forrester.svg) A Forrester Wave Leader™

 ![SOC2 Logo](https://checkmarx.com/wp-content/uploads/2026/06/SOC2-Logo.svg) SOC 2 Type II Certified