Expert help,
when it matters most.
Dedicated engineers, guaranteed SLAs, and proactive guidance — so your security program never stops moving forward.
30-min critical response SLA
24 / 7 / 365 coverage
Named engineer
Choose the level of
support you need
From self-serve resources to a fully dedicated named engineer — find the plan that matches the pace of your security program.
Community access, documentation, and web-based ticket submission. The baseline included with every Checkmarx subscription.
- Web portal ticket submission
- Access to knowledge base & docs
- Community forums
- Business hours coverage (Mon–Fri)
- 4-hour P1 initial response target
- Product release notes & updates
A dedicated Technical Account Manager, extended hours coverage, and guaranteed SLAs for teams that can't afford downtime.
- Everything in Standard
- Named Technical Account Manager (TAM)
- 30-min P1 response SLA
- Extended hours (7am–10pm local)
- Quarterly business reviews
- Early access to betas & previews
- Onboarding & upgrade assistance
- Escalation management
A resident expert embedded in your team — proactive health checks, architecture reviews, and 24/7 war-room access for the most demanding programs.
- Everything in Premium
- Dedicated Customer Success Engineer
- 24 / 7 / 365 coverage
- 15-min P1 response SLA
- Proactive health monitoring
- Architecture & integration reviews
- Custom training sessions
- Executive sponsorship
Response times
you can count on
Every Premium and Elite customer receives contractually-guaranteed response time SLAs — not best-effort targets — backed by our engineering escalation chain.
Review Full SLA Details →Up and running
in under a week
1. Kickoff Call
Meet your TAM within 48 hours of activation. Align on priorities, environments, and communication cadence.
2. Environment Review
Your TAM reviews your pipeline configuration, integration health, and policy settings — catching issues before they become incidents.
3. Go Live
Dedicated portal access, SLA activation, and a shared Slack or Teams channel for real-time communication.
4. Ongoing Success
Quarterly business reviews, proactive alerts, and continuous optimization to accelerate your AppSec maturity.
Every premium feature,
built for enterprise scale
Named Technical Account Manager
A single dedicated engineer who knows your environment, your team, and your goals — available by name, not by queue.
Guaranteed Response SLAs
Contractual commitments — not best-effort targets — for every severity level, backed by our engineering escalation chain.
24 / 7 / 365 Coverage
Elite plan customers get round-the-clock access, including holidays and weekends — because vulnerabilities don’t keep business hours.
Proactive Health Monitoring
Your TAM monitors scan performance, integration health, and policy drift — flagging issues before they disrupt CI/CD pipelines.
Quarterly Business Reviews
Structured QBRs with KPIs, roadmap previews, and strategic recommendations tailored to your AppSec maturity stage.
Integration & Architecture Guidance
Expert reviews of your CI/CD integration, SIEM connections, and custom API workflows — from someone who’s seen it all.
Stories from enterprise security leaders
“We’ve seen an 80% noise reduction — our engineers now focus on the high-quality risks that matter.”Explore Best Buy Case Study
“Checkmarx One definitely checks all my boxes from a security standpoint and has a great interface that’s engaging and easy to use. It’s easy to get right to the problem with little to no learning curve.”
“Incorporating Checkmarx’s technology has revolutionized our development culture. It’s more than just technology — it serves as the foundation of our security strategy, ensuring our applications are secure by design.”
“The success of our AppSec program can be directly attributed to the tooling, processes and support provided by Checkmarx. With Checkmarx SAST and SCA, we deliver secure, compliant applications with confidence.”
Questions about Premium Support
Ready to secure what comes next?
See Checkmarx One in action with a personalized demo from our security experts.
