Premium Support
Improve security outcomes and maximize return on investment with proactive technical support.
Rapid Technical Support
Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.
Tailored Customer Success
Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.
Proactive Assistance
Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.
Compare Premium Support
| Service description | Standard Support | Premium Support | |
|---|---|---|---|
| Support Service | Service level | Automated | Personalized |
| Standard | Prioritized | ||
| Root cause analysis oversight | − | ✓ | |
| Support Team | Escalation manager | − | ✓ |
| Technical Support Response Time | P1 (Critical) | 6 hours | 2 hours |
| P2 (Severe Impact) | 12 hours | 4 hours | |
| P3 (Minor Impact) | 2 business days | 2 business days | |
| Coverage | Working hours, business days | 24/7 | |
| Productivity Booster | Customer success | − | Personalized |
| Proactive AppSec metrics & usage | Partial | ✓ | |
| Periodic business review | − | ✓ | |
| Environment reviews | − | ✓ | |
| Roadmap reviews | Partial | ✓ | |
| Proactive Technical & Operational Support | Business hour support & standard SLAs | − | ✓ |
| 24/7 support availability | − | ✓ | |
| Customer success | Not personalized | ✓ | |
| Customer success | − | ✓ |
Talk to an AppSec Expert
Whether you’re looking for personalized support, a one-time services engagement, or fully managed service, see how we can help improve your AppSec program.
Thank You!
Your Custom Checkmarx Demo Request was Successfully Sent!
Bottom line
Take the Next Step in Your AppSec Journey
Rapid Technical Support
Expert support and critical issue response within 2 hours.
Tailored Customer Success
Proactive monitoring, reviews, and guidance aligned to your goals.
Proactive Assistance
Access experts for troubleshooting, training, and recommendations.
Get Started with Checkmarx Premium Support
Join the growing club of enterprises that rely on Checkmarx Premium Support to improve their AppSec posture.
