Checkmarx
Improve security outcomes and maximize return on investment with proactive technical support.
Rapid Technical Support
Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.
Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.
Tailored Customer Success
Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.
Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.
Proactive Assistance
Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.
Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.
| Service description | Service description | Standard Support | Premium support | |
|---|---|---|---|---|
| Support Service | ||||
| Support Service | Service level | Automated | Personalized | |
| Standard | Prioritized | |||
| Root cause analysis oversight |  |
 |
||
| Support Team | ||||
| Support Team | Escalation manager | |
|
|
| Technical Support Response Time | ||||
| Technical Support Response Time | P1 (Critical) | 6 hours | 2 hours | |
| P2 (Severe Impact) | 12 hours | 4 hours | ||
| P3 (Minor Impact) | 2 business days | 2 business days | ||
| Coverage | Working hours, business days | 24/7 | ||
| Productivity Booster | ||||
| Productivity Booster | Customer success | |
Personalized |
|
| Proactive AppSec metrics & usage | Partial | |
||
| Periodic business review | |
|
||
| Environment reviews | |
|
||
| Roadmap reviews | Partial | |
||
| Proactive Technical & Operational Support | ||||
| Proactive Technical & Operational Support | Business hour support & standard SLAs | |
|
|
| 24/7 support availability | |
|
||
| Customer success | Not personalized | |
||
| Customer success | |
|
||
Talk to an AppSec Expert
Whether you’re looking for personalized support, a one-time services engagement, or fully managed service, see how we can help improve your AppSec program.
Trusted By:
