JIRA Integration - Troubleshooting
If you experience issues with JIRA integration, please contact Checkmarx support, in case you require assistance. You will need to collect the following information for our support team:
JIRA web server logs from the time of the error.
The installed CxSAST version
The JIRA server version
JIRA permissions and project metadata
To collect JIRA permissions and project metadata:
From you browser, log into JIRA with the credentials used for Configuring JIRA Integration Settings.
Go to http://<JiraServer>:<JiraPort>/rest/api/2/mypermissions and save the JSON response to a file.
Go to http://<JiraServer>:<JiraPort>/rest/api/2/issue/createmeta?expand=projects.issuetypes.fields and save the JSON response to another file.
Notice
This response contains potentially sensitive organizational information. Please make sure you are authorized to provide us with it.